The people behind your calls
PhoneSteward was founded on a simple belief: every call deserves a human touch. We are the team that makes it happen for 500+ professional firms across the UK.
We believe every phone call is someone reaching out for help. Our mission is to ensure they're met with professionalism, warmth, and care — every single time.
Born from a missed opportunity
In 2020, our founders noticed something alarming: some of the most skilled professionals in the UK — solicitors, surgeons, accountants — were losing clients before they even had a chance to speak. The culprit? Missed phone calls.
A busy barrister would let a call roll to voicemail. A dental practice would miss a new patient during lunch. An accounting firm would lose a high-value lead after hours. In every case, the caller moved on to a competitor who answered.
We built PhoneSteward to bridge that gap — a premium virtual receptionist service staffed by real people who are trained in your industry, speak in your name, and treat every caller as if they're the most important person in the world. Because to your practice, they are.
PhoneSteward founded in London
First 100 law firms onboarded
Expanded into healthcare & dental
Launched real-time dashboard & integrations
Passed 2 million calls handled
500+ firms, 50+ receptionists
What drives everything we do
People First
Every caller is a person, not a number.
Trust & Discretion
Confidentiality isn't optional — it's foundational.
Relentless Quality
We hire the top 3% of applicants and train for 40+ hours.
Always Improving
We measure, iterate, and optimize every interaction.
Led by experience
Our leadership team brings decades of experience across law, healthcare, technology, and customer service.
Sarah Chen
CEO
Former head of client services at a Magic Circle law firm.
James Okafor
CTO
Built contact center platforms for FTSE 100 companies.
Dr. Priya Sharma
Head of Training
15 years in healthcare communications.
Marcus Webb
VP of Sales
Scaled SaaS companies from seed to Series B.
500+
Firms
50+
Receptionists
2M+
Calls
4.9/5
Rating
We're hiring
Join a team that values empathy, excellence, and growth. We are looking for people who care deeply about making every caller feel heard.
From virtual receptionists to engineers, we offer competitive salaries, flexible remote work, and the chance to shape the future of professional communication.