Insights for growing practices
Tips, strategies, and stories from the world of professional services.
The True Cost of Missed Calls: A Data-Driven Analysis
February 2026
New research reveals that professional service firms lose an average of £120,000 per year to missed phone calls. We analysed data from over 500 firms to understand the real impact of unanswered calls on revenue, client retention, and practice growth.
5 Phone Scripts That Convert Callers Into Clients
The right words in the first 30 seconds can make or break a new client relationship. Here are five proven scripts used by top-performing law firms.
How to Reduce Patient No-Shows by 40%
Appointment reminders are just the beginning. Learn the multi-touch strategy that helped our healthcare clients slash no-show rates dramatically.
The Virtual Receptionist vs. In-House: A Cost Comparison
We break down the true cost of hiring in-house reception staff versus a professional virtual receptionist service. The numbers may surprise you.
HIPAA Compliance: What Your Answering Service Must Have
Not all answering services are HIPAA compliant. Here is your checklist of non-negotiable security features to protect patient information.
Why After-Hours Availability Wins More Legal Clients
Potential clients do not just call during business hours. Data shows that 35% of legal inquiries come after 5pm. Here is why availability matters.
PhoneSteward Dashboard 2.0: What's New
Introducing real-time call analytics, custom reporting, team performance metrics, and a completely redesigned interface built for speed.
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