Never miss a
service call or
midnight emergency
Homeowners don't wait when the furnace dies or a pipe bursts. PhoneSteward puts a trained receptionist on every call — live, 24/7, and ready to dispatch your team before the competition even checks voicemail.
Home Services Stats
Industry averages
67%
of emergency callers won't leave a voicemail
38%
of service calls come outside business hours
$120K
average revenue lost annually to missed calls
5x
more likely to book when answered within 2 rings
Your phone is ringing — and nobody's there to answer
Home service companies lose more booked jobs to unanswered phones than to any competitor. Here's how it happens every single day.
Missed Calls While On the Job
Your technicians are elbow-deep in ductwork or under a sink. Your office manager is juggling dispatching and invoicing. Meanwhile, the phone rings — and rings — and a $3,000 install walks to your competitor.
$120K+
Average annual revenue lost to unanswered service calls
Emergency Calls Hit Voicemail
A burst pipe at midnight. A furnace failure in January. Homeowners in crisis don't leave voicemails — they call the next company on Google until someone picks up. You lose the job before sunrise.
67%
Of emergency callers hang up on voicemail
Seasonal Surges Overwhelm the Office
First heat wave of summer. First freeze of winter. Your phone volume triples overnight but your front desk doesn't. Customers hear busy signals, and your busiest weeks become your leakiest.
3x
Call volume spike during seasonal surges
Purpose-built for home service companies
Every feature is designed by people who understand the urgency, seasonality, and dispatch complexity of HVAC, plumbing, electrical, and roofing businesses.
Emergency Dispatch Protocols
Our receptionists triage every call using your custom rules — separating burst pipes and no-heat emergencies from routine maintenance requests. Urgent calls reach your on-call tech within 60 seconds.
ServiceTitan & Housecall Pro Integration
New jobs, customer details, and call notes flow directly into your field service software. No double entry, no sticky notes lost on the dashboard — just clean records ready for dispatch.
Job Booking & Scheduling
Our receptionists book appointments directly into your scheduling system, matching the right technician to the right job based on skill set, location, and availability windows you define.
After-Hours Emergency Routing
Nights, weekends, holidays — every call is answered by a live person. Emergency calls are escalated to your on-call rotation instantly. Routine requests are queued for morning follow-up.
Seasonal Overflow Handling
When summer AC demand or winter heating calls spike your volume 200%, PhoneSteward scales with you instantly. No temp hires, no training — just seamless call coverage from day one.
Service Area Verification
Our receptionists verify caller ZIP codes against your service area in real time, politely redirecting out-of-area callers and ensuring your trucks only roll where you want them.
How Summit HVAC booked 48% more jobs by answering after-hours calls
Summit HVAC is a 22-technician heating and cooling company serving the greater Denver metro area. Before PhoneSteward, their single office coordinator was missing an average of 35 service calls per month — primarily after 5pm, during lunch, and on weekends when demand was highest.
Within 90 days of switching to PhoneSteward, Summit captured 48% more booked jobs, slashed emergency response times from 45 minutes to 8 minutes, and cut their cost per booked job by more than half. The ServiceTitan integration eliminated manual data entry, saving their dispatcher an estimated 12 hours per week.
Summit HVAC
22 technicians · Heating & Cooling · Denver, CO
Monthly Booked Jobs
185
274
After-Hours Calls Captured
22%
99.2%
Emergency Response Time
45 min
8 min
Cost per Booked Job
$68
$31
Bottom Line
PhoneSteward generated an estimated $247,000 in additional annual revenue for Summit HVAC at a cost of less than $1,200 per month — a 17x return on investment.
Trusted by contractors who never miss a call
Hear from home service companies that made the switch to PhoneSteward.
“We were losing 15 to 20 emergency calls a month after hours — every one of those is a $500 to $2,000 job. PhoneSteward paid for itself in the first week. The ServiceTitan integration means jobs show up in our board before the tech even wakes up.”
Mike Hernandez
Owner, Hernandez HVAC & Plumbing
Phoenix, AZ
“Last summer we were drowning — three office lines ringing nonstop, customers on hold for 10 minutes. Since switching to PhoneSteward our booking rate went through the roof and we haven't lost a single emergency call. Best investment we've made.”
Karen Whitfield
Operations Manager, Whitfield Electric
Charlotte, NC
Trusted by 350+ home service companies nationwide
PhoneSteward maintains SOC 2 Type II certification and PCI compliance. All call recordings and customer data are encrypted at rest and in transit.
See PhoneSteward for Home Services in action
Book a 15-minute demo and hear exactly how our receptionists handle emergency dispatch, job booking, and after-hours calls for companies like yours.